AGB

TERMS OF SALE

Last updated: 2025 December 4th

1. COMPANY INFORMATION

These Terms of Sale govern the purchase of products from the Doshiva online store.

Company name: Monelita MB
Registration code: 305743167
VAT number: LT100018310512
Registered address: Pušyno g. 32, LT-45185 Kaunas, Lithuania
Email: info@monelita.com
Phone: +370 663 77457

Trademark: Doshiva® is a registered trademark owned by Monelita MB (EU Trademark Registration).

Website: https://doshiva.com

2. SCOPE AND ACCEPTANCE

These Terms of Sale apply to all purchases made through the Doshiva website. By placing an order, you confirm that you have read, understood, and accept these terms in full.

If you do not agree with any part of these terms, please do not place an order.

3. PRODUCTS

3.1 Product Description

Doshiva offers natural dietary supplements, including: 
- Himalayan Shilajit resin
- Moringa powder and supplements
- Other natural wellness products

All product descriptions, images, and specifications on our website are provided for informational purposes and are as accurate as possible. We source our products from reputable suppliers and ensure they meet EU food supplement standards.

3.2 Important Notice

  • Our products are dietary supplements, not medicines.
  • They are not intended to diagnose, treat, cure, or prevent any disease.
  • Dietary supplements should not replace a varied and balanced diet or a healthy lifestyle.
  • Keep out of reach of children.
  • Do not exceed the recommended daily dose.
  • Not recommended for pregnant or breastfeeding women without prior medical consultation.
  • If you have any medical conditions or are taking medication, consult a healthcare professional before use.

3.3 Product Availability

We make every effort to ensure product availability. However, in the event a product is out of stock after your order is placed, we will notify you immediately and offer:

  • A full refund, or
  • The option to wait for restocking

4. ORDERING PROCESS

4.1 How to Order

To place an order:

  1. Select your products and add them to your shopping cart
  2. Review your cart and proceed to checkout
  3. Provide required delivery and billing information
  4. Choose your payment method
  5. Review and confirm your order

4.2 Order Confirmation

Once your order is placed, you will receive an order confirmation email at the address provided. This email confirms receipt of your order but does not constitute acceptance of the order.

Your order is accepted when:

  • Payment has been successfully processed, and
  • You receive an order acceptance/shipping confirmation email

4.3 Age Restriction

By placing an order, you confirm that you are at least 18 years of age.

5. PRICING AND PAYMENT

5.1 Prices

All prices are displayed in Euros (EUR) or local currency and include applicable VAT unless otherwise stated.

We reserve the right to modify prices at any time. However, orders already placed will not be affected by price changes.

5.2 Payment Methods

We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Other payment methods as indicated at checkout

5.3 Payment Security

All payments are processed securely through our payment service providers. We do not store your complete credit card information.

5.4 Payment Authorization

By providing payment information, you authorize us to charge the total amount of your order to the payment method provided.

6. SHIPPING AND DELIVERY

6.1 Shipping Areas

We currently ship to: All EU countries, Australia and United Kingdom

Shipping options and costs are displayed at checkout and vary by destination.

6.2 Delivery Time

Estimated delivery times:

  • EU countries: 5-10 business days
  • Other destinations: 7-15 business days

These are estimates and may vary depending on location, customs clearance (for non-EU countries), and other factors beyond our control.

6.3 Shipping Costs

Shipping costs are calculated based on your delivery address and are clearly displayed before you complete your order.

6.4 Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information (where available).

6.5 Delivery Issues

If your package is not delivered within the estimated timeframe or arrives damaged:

  • Contact us immediately at support@doshiva.com
  • We will investigate and work to resolve the issue promptly

6.6 Failed Delivery

If a delivery fails due to incorrect address information provided by you, or if you fail to collect the package, additional shipping fees may apply for reshipment.

7. RIGHT OF WITHDRAWAL (14-DAY COOLING-OFF PERIOD)

7.1 Your Right to Cancel

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 calendar days without giving any reason, in accordance with EU Directive 2011/83/EU.

7.2 Withdrawal Period

The 14-day period begins:

  • From the day you (or a third party you designate, other than the carrier) receive the product
  • For multiple items ordered together but delivered separately: from the day you receive the last item

7.3 How to Exercise Your Right of Withdrawal

To withdraw from your purchase:

  1. Send a clear written statement to: info@monelita.com
  2. Include:
    • Your name and address
    • Order number
    • Date of order and/or receipt
    • Description of product(s) you wish to return
    • Reason for return (optional)

You may use our return form (available on request) but it is not mandatory.

7.4 Deadline

To meet the withdrawal deadline, you must send your withdrawal notice before the 14-day period expires.

7.5 Return of Products

If you withdraw from your purchase:

Return the product within 14 days of notifying us:

  • Products must be returned unused, in original packaging, and in resalable condition
  • You are responsible for the cost of returning the products unless we agree otherwise
  • Return address: Pušyno g. 32, LT-45185 Kaunas, Lithuania

Diminished Value: You may be liable for any diminished value of the products resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the products.

7.6 Refund

If you validly withdraw from your purchase:

We will refund:

  • All payments received from you, including standard delivery costs

Refund timeframe:

  • Within 14 days of receiving your withdrawal notice or the returned goods (whichever is later)

Refund method:

  • Using the same payment method you used for the original transaction, unless you expressly agree otherwise
  • You will not incur any fees as a result of the refund

Important: We may withhold the refund until we receive the returned products or you provide proof of return, whichever is earliest.

7.7 Exceptions to Right of Withdrawal

The right of withdrawal does not apply to:

  • Products that have been unsealed and cannot be returned for hygiene or health protection reasons
  • Products that are clearly personalized or made to order
  • Perishable products

Note: Our Shilajit products, once opened, may be subject to hygiene restrictions. We evaluate returns on a case-by-case basis.

8. WARRANTY AND LIABILITY

8.1 Legal Guarantee of Conformity (EU)

If you are a consumer in the EU, you benefit from a legal guarantee that the products you purchase are in conformity with the contract for a period of 2 years from delivery.

If a product is defective or not as described:

  • Contact us at info@monelita.com within a reasonable time
  • We will repair, replace, reduce the price, or refund as appropriate

8.2 Product Quality

We are committed to providing high-quality products. All our products:

  • Are sourced from reputable suppliers
  • Undergo laboratory testing for purity and potency
  • Comply with EU food supplement regulations

8.3 Limitation of Liability

To the extent permitted by law:

We are not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages resulting from improper use of products
  • Allergic reactions or adverse effects (unless caused by product defects)

Our total liability for any claim related to your purchase shall not exceed the amount you paid for the product in question.

Nothing in these terms limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded or limited under applicable law

9. INTELLECTUAL PROPERTY

9.1 Ownership

All content on the Doshiva website, including but not limited to:

  • Text, graphics, logos, images, videos
  • Software, code, and design
  • Doshiva® trademark and branding

is owned by or licensed to Monelita MB and is protected by copyright, trademark, and other intellectual property laws.

9.2 Restrictions

You may not:

  • Copy, reproduce, distribute, or create derivative works from our content
  • Use our trademarks or branding without written permission
  • Frame, mirror, or scrape content from our website
  • Use automated systems to access our website without authorization

9.3 User-Generated Content

If you submit reviews, testimonials, or other content to our website:

  • You grant us a non-exclusive, royalty-free, perpetual license to use, display, and distribute such content
  • You confirm that you own or have the rights to the content you submit
  • You agree not to submit content that is unlawful, defamatory, or infringes third-party rights

10. PRIVACY AND DATA PROTECTION

Your personal data is processed in accordance with our Privacy Policy and the EU General Data Protection Regulation (GDPR).

By placing an order, you consent to the processing of your personal data as described in our Privacy Policy.

For more information, please see: [Link to Privacy Policy]

11. DISPUTE RESOLUTION

11.1 Governing Law

These Terms of Sale are governed by the laws of the Republic of Lithuania.

Consumer Protection: If you are a consumer, you also benefit from mandatory consumer protection provisions in your country of residence.

11.2 Informal Resolution

If you have any complaints or disputes, please contact us first at info@monelita.com. We will make every effort to resolve the issue amicably.

11.3 Alternative Dispute Resolution (ADR)

EU Online Dispute Resolution Platform:
If you are an EU consumer, you can access the European Commission's ODR platform at:
https://ec.europa.eu/consumers/odr

Consumer Mediation:
You have the right to contact a consumer mediation service in your country of residence. This is a free service that can help resolve disputes without going to court.

11.4 Jurisdiction

For consumers:
Any legal action may be brought in the courts of your country of residence or in Lithuania.

For businesses:
The exclusive jurisdiction lies with the courts of Kaunas, Lithuania.

12. FORCE MAJEURE

We shall not be liable for any failure or delay in performing our obligations under these terms if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • War, terrorism, or civil unrest
  • Government restrictions or regulations
  • Strikes or labor disputes
  • Pandemics or epidemics
  • Failures of telecommunications, internet, or power infrastructure
  • Supplier or shipping carrier failures

13. AMENDMENTS

We reserve the right to modify these Terms of Sale at any time. Changes will be effective immediately upon posting on our website.

Your continued use of our website and services after changes are posted constitutes acceptance of the modified terms.

For orders already placed: The terms in effect at the time of order placement will apply to that order.

14. SEVERABILITY

If any provision of these Terms of Sale is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. ENTIRE AGREEMENT

These Terms of Sale, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Monelita MB regarding your purchase.

16. CONTACT US

For questions, concerns, or assistance regarding your order or these Terms of Sale:

Email: info@monelita.com or support@doshiva.com
Phone: +370 663 77457
Address: Monelita MB, Pušyno g. 32, LT-45185 Kaunas, Lithuania

Customer service hours: Monday - Friday, 9:00 AM - 6:00 PM (EET/EEST)

17. LANGUAGE

These Terms of Sale are available in multiple languages for your convenience. In case of any discrepancy between language versions, the English version shall prevail.

By placing an order on Doshiva.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Sale.